Welcome to “Jaiho Play Privacy Policy.” We respect your trust and your desire to enjoy our gaming services. This Privacy Policy (“Privacy Policy”) is designed to clearly explain how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application (APK), and our other services (collectively, the “Platform”).
At Jaiho Play, we believe your gaming experience should be entirely safe, fair, and transparent. This policy has been drafted in compliance with the Information Technology Act, 2000, and other applicable data protection regulations in India.
We kindly request you to read this policy carefully before using our services.
By using our services, you express your consent to the data practices described in this Jaiho Play Privacy Policy.
1. Information We Collect
We collect various types of information to provide our users with the best, safest, and most seamless gaming experience.
A. Personally Identifiable Information (PII)
When you sign up or register on Jaiho Play, we may collect the following information:
Basic Information: Your full name, mobile number, and email address.
Login Details: Username, password, and security questions set by you.
Verification Data: When you complete the KYC (Know Your Customer) process (especially at the time of withdrawals), we may request details of your PAN Card, Aadhaar Card, or other government-issued identity cards to confirm your identity and age.
Profile Picture: If you choose to upload a photo to your profile.
B. Financial & Transaction Data
Since Jaiho Play involves playing games, winning prizes, VIP rewards, and withdrawals, we process the following information securely:
Bank Details: Bank account number, IFSC code, and bank name (for the withdrawal process).
UPI ID: For your digital wallets and instant transfers.
Transaction History: A complete record of the money added (Deposits), prizes won (Winnings), and money withdrawn (Withdrawals) by you.
Note: We never store your credit/debit card numbers or banking passwords on our servers. All payments are securely processed through our RBI-approved, PCI-DSS compliant payment gateway partners.
C. Technical & Device Data
When you use our app or website, our system automatically captures certain data:
Device Information: Your mobile or computer model, operating system (OS), IP address, and unique device identifiers (such as IMEI or AD-ID).
Network Details: The name of your Internet Service Provider (ISP), network type (such as 4G, 5G, or Wi-Fi), and connection speed.
Location: Since paid games are restricted in certain Indian states (such as Andhra Pradesh, Assam, Odisha, Telangana, etc.), we check your approximate or precise geographical location (GPS) to comply with legal requirements.
D. Gameplay & Usage Data
We collect data to understand how you use our Platform:
Game History: The games you have played (such as Ludo, Rummy, etc.), your moves, scores, opponents, and total gaming time.
Activity Logs: The features you clicked, in-app purchases, and records of claiming VIP rewards and daily bonuses.
How We Use Your Information
Jaiho Play uses your data only for legitimate, business, and protective purposes.
We use this information for the following tasks:
To Provide and Improve Services: Creating your account, organizing gaming matches, and improving our app’s performance.
To Manage Financial Transactions: Processing your deposits and completing secure withdrawals (Withdrawal Process) without any delay.
For KYC and Security Audits: Preventing fraudulent accounts, checking for multiple accounts (multi-accounting), and ensuring that only legitimate and 18+ years old users are playing.
Communication and Support (Customer Care): Resolving your queries, and informing you about game updates, OTPs, password reset links, and new offers (such as VIP rewards, Refer & Earn, and bonuses).
Prevention of Fraud and Unethical Activities: Tracking and curbing activities like cheating, collusion (two players playing together), or money laundering in gaming.
To Meet Legal Requirements: Complying with government orders, court summons, and tax regulations (such as TDS deduction).
How We Share Your Information
We do not sell your personal data to any unsolicited third parties.
We may share your information only under the following specific circumstances:
With Payment Gateways and Banks: To successfully complete your deposits and withdrawals.
With Verification Agencies: To verify your ID for strict KYC regulations and to prevent fraud.
Legal and Law Enforcement Agencies: If user data is requested by Indian law, courts, or police departments for investigating any suspicious activity or fraud.
Business Transitions: If Jaiho Play undergoes a merger, acquisition, or sale of assets with another company, user data may be transferred as an asset, about which you will be informed in advance.
Data Security & Protection
We prioritize your data security above all else. according to Jaiho Play Privacy Policy secures your data using the following technologies and measures:
Encryption: Sensitive data (such as passwords and financial transactions) is secured during transfer and storage using SSL (Secure Socket Layer) and high-level encryption technology.
Access Control: Access to your data is restricted to authorized employees and service providers who strictly need it to perform their jobs. They are all bound by non-disclosure agreements.
Firewalls and Security Audits: We use continuous security checks and firewalls to protect our servers from external cyberattacks and unauthorized access.
However, we want to remind you that no data transmission or storage on the internet can be 100% secure. While we make every possible effort to protect your information, you must also secure your credentials and not share your passwords or OTPs with anyone.
User Rights & Choices
At Jaiho Play, you have complete control over your data. You have the following rights:
Access and Rectification: You can view and modify your basic information (such as name and profile photo) at any time by visiting your profile section.
De-registration / Account Deletion: If you no longer wish to use Jaiho Play, you can contact our customer care to request the permanent deletion of your account and associated personal data. (Please note that we cannot immediately delete certain transactional and legal data due to legal requirements).
Withdrawal of Consent: You can withdraw your consent to receive marketing emails or notifications at any time through your app settings or the unsubscribe link.
Children’s Jaiho Play Privacy Policy (18+ Only)
Jaiho Play can only be used by individuals who are 18 years of age or older. We do not knowingly collect any personal information from children under the age of 18.
If we discover that a minor has fraudulently created an account on our platform, we will immediately block that account and permanently delete their data from our servers. If parents or guardians suspect any such activity, they should contact our support team immediately.
Cookies and Tracking Technologies
We use “cookies” and similar tracking technologies on our website and app to improve user experience.
Cookies help us remember that you have returned to our Platform, eliminating the need to
log in repeatedly and allowing us to show you games according to your preferences.
You can disable cookies from your browser or device settings, but this may disrupt some of our services.
Changes to This Jaiho Play Privacy Policy
We may update this privacy policy from time to time in accordance with changes in technology, law, or our gaming operations. Whenever a major change is made, we will notify you through app notifications, emails, or a prominent notice on our website. You are requested to check this page from time to time for new updates. Your continued use of our services after any changes will be deemed as your acceptance of the new terms.
Grievance Redressal & Contact Us
At Jaiho Play, we take our players’ concerns very seriously.
If you have any questions, complaints, or suggestions regarding our Privacy Policy, data protection,
or any of your transactions/logins, you can contact our Grievance Officer or Customer Care team:
Customer Care Email: support@jaihoplay.com
Official Helpline Number: [Insert Number, e.g., 1800-XXX-XXXX]
Grievance Resolution Time: We are committed to responding to all your emails and complaints within 24 to 48 hours.
Thank you for trusting “Jaiho Play.” Play safe, play responsibly!